FAQ

Shipping is free worldwide on every order, with no minimum. Orders are processed in 1–2 business days and typically arrive within 7–20 days, depending on your location and local customs.

Yes — we ship worldwide, and shipping is always free and tracked. If checkout ever won’t accept your address, email us and we’ll help.

Absolutely. Every order is fully tracked. As soon as your parcel ships, we email you a tracking link so you can follow it the whole way.

Most orders arrive with no extra charges. In some countries, local customs may apply import duties or taxes — these are set by your government and are the customer’s responsibility, as they’re outside our control.

We offer full buyer protection: if your order arrives wrong, damaged or defective, contact us within 48 hours of delivery with a box-opening video and clear photo(s), and we’ll arrange a free replacement or a full refund. Because each piece is made to order, we don’t accept returns for change of mind or a size/colour you chose by mistake. Full details on our Returns & Refunds page.

If you need to change or cancel, email us within 4 hours of ordering and we’ll do our best. Once an order has been processed or shipped, it can no longer be changed or cancelled.

Checkout is secure and encrypted. You can pay with major cards and the express payment options shown at checkout. We never see or store your card details.

The price you see is the real price — no inflated “original” prices or fake crossed-out discounts. Any genuine offer (like buy-more-save-more) is applied clearly at checkout.

Keep pieces dry and away from perfume, lotion and water where possible, and store them separately to avoid scratches. This keeps the finish looking its best for longer.