Refund policy
Return & Refund Policy
At FlavouredLove, your satisfaction matters. Please read this policy carefully before ordering.
Returns
Because our pieces are made to order and shipped worldwide, we do not accept returns for change of mind. We do offer full protection if something is wrong with your order.
You are eligible for a replacement or refund if you received:
- A damaged product
- A defective product
- A wrong item (different from what you ordered)
We cannot accept requests for:
- Change of mind
- A wrong size, colour, or design chosen by the customer
- Minor colour or design variation (due to lighting, screen settings, or handmade finishing)
- Products showing signs of use, wear, or damage after delivery
Reporting an issue (important)
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at contact@flavouredlove.com with:
- Your order number
- A box-opening video and clear photo(s) of the issue
- A short description of the problem
Requests submitted after 48 hours may not be eligible for review.
Refunds
Once your request is approved, you can choose:
- A full refund to your original payment method, or
- A free replacement, sent at no cost
Refunds are processed only after verification of your photos/video. Approved refunds are initiated within 5–7 business days, and may take a further 3–10 business days to appear, depending on your bank or payment provider.
Order cancellation
Orders can be cancelled within 4 hours of being placed. Once an order has been processed or shipped, cancellation is no longer possible.
Customs & delivery issues
Customs delays, import duties, or local taxes are outside our control and are not grounds for a refund. An incorrect shipping address provided by the customer may cause delivery failure and is not refundable.
Contact us
For any return or refund query, email us at contact@flavouredlove.com — our team will assist you promptly.